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As the name suggests, CRMs help you to manage and strengthen customer relationships. A good CRM makes the process easier & faster using automation. What if automation can go the next step further to help establish and build trust with your clients? Ensuring your customer’s needs are met is crucial in building trust.
Use Automation to build engaged customer relationships
A ReNet powered website, in conjunction with the CRM, can capture contact details via enquiry, automatically send a welcome email campaign, and log these activities within the database. You stay front of mind with new leads and ReNet helps your database stay tidy and up-to-date.
Automatic alerts to buyers announce when you have a new listing, price change and recent sales. A buyer who sees consistent “Just Sold” alerts may quickly turn into a vendor! Vendor reports can be automatically sent to property owners after an open house. Ensure attendance is high at these open houses by automatically reminding potential buyers about OFI times.
The interactions on your listings, emails, and websites are automatically logged into your database so you are provided with clear customer insights and behaviours. The extra knowledge about your customers helps you provide a more tailored service and identify more customer opportunities. This increases your chances of having loyal customers who feel valued with a stronger reputation for yourself.
Key takeaways: Use automation in conjunction with your main focus to transform repetitive, time consuming tasks into automated sequences. Automation will provide you with better time management that results in a more productive day and while instant contact with your clients strengths your customer relationships.
